StratoGen is a leading VMware hosting provider with award winning cloud platforms in both the US and UK, and a worldwide client base. StratoGen hosted VMware services include a 100% uptime service level guarantee.
Beyond The Hype
We are a Service Provider Partner of VMware, and along with our other partnerships with HP, NetApp and Cisco have built an enterprise class infrastructure that enables companies to go beyond the cloud computing hype to gain real business benefits. We help to drive down your costs, react quickly to changing business conditions and provide simplified management of your resources.
100% Uptime Service Level Agreement
We don't compromise on service quality – our 100% uptime SLA guarantees your service will be available 100% of the time, or your money back.
Zero Packet Loss
We’ve always been dedicated to offering organizations the lowest latency, most reliable connectivity available. By using advanced BGP routing delivered via multiple routes we keep your communication networks at full speed 24x7.
Technical Account Manager (TAM)
Along with your personal account manager, StratoGen will assign you a TAM. They will be your first point of contact for technical resources, able to put you in touch with the right in-house technical staff, and to ensure that any technical queries are followed through to completion.
World Class Datacenters
StratoGen only hosts in world class data centers. Your infrastructure will be located in one of our tier 3 facilities which have full ISO27001 certification. ISO27001 is the internationally recognised auditing standard for the management of information security, and is your assurance that StratoGen has the controls and safeguards in place to meet the highest security standards for your valuable data. Read more about our datacenters.
30 Day Money Back Guarantee
If you're not happy, we're not happy. That's why we offer a no quibble 30 day money back guarantee. If you are less than delighted with the service we offer in the first 30 days for any reason, you can cancel and receive a full refund on your managed hosting fees. There will be no questions asked other than what we can do better next time.
We'll look after you, give you a fantastic deal and award winning service.
Highly Resilient Network
With redundant multi-gigabit capacity, 24/7 network operations center, and infrastructure across the US and the UK, the StratoGen network is built for serious Internet operations. Once you are connected to the StratoGen network, you are guaranteed to stay connected with our 100% uptime service level agreement.
Dedicated Professionals
To keep your business running smoothly, our staff have one mission: to serve you, our customer, and in doing so, to exceed your expectations. To make sure they can accomplish that mission for you, StratoGen has stringent requirements for employee certifications and invests continually in ongoing training for them.
All our staff are guided by specific processes, procedures and methodologies, generally regarded by the hosting industry as "best practices".
TECHIE™ Support
At StratoGen we believe you should be able to talk to a TECHIE whenever you need to. We don’t use a call centre to triage our support issues – we get you through to a TECHIE as quickly as we can to get your issue resolved. StratoGen TECHIES are highly skilled engineers with VMware certification, and a strong pedigree in Networking, Infrastructure and Systems Administration; they know what they are talking about and love solving your problems. Our support helpdesk is available 24x7 by email or telephone.
